Warranty, Refund, Shipping Policy
Peau Productions, Inc warrants to the original retail purchaser of all hardware products listed for sale at www.peauproductions.com (the “Product”) that at the time of purchase that this product is free from material defect in materials and workmanship. Should this Product fail during normal usage and conditions due to defective material or workmanship within one year from the date of purchase, or such longer period as is required by applicable law (“Warranty Period”), such defect(s) will be repaired or replaced at Peau Productions' option, without charge for parts or labor directly related to the defect(s).
This Warranty extends only to customers who purchase the product from a Peau Productions authorized reseller and is not transferable or assignable. This Warranty does not apply to: (1) Product subjected to abnormal use or conditions, accident (including without limitation, collision, crash or fire), alteration, or improper repair; (2) damage from exposure to moisture or extreme environmental conditions; (3) damage from use with any accessory, software or other product not expressly authorized by Peau Productions; (4) damage from external causes such as dirt, sand, battery leakage, blown fuse, or improper usage of any electrical source; or (5) use in violation of law or ordinances in effect in the jurisdiction in which the Product is used.
Peau Productions assumes no liability for any accident, injury, death, loss, or other claim related to or resulting from the use of this product. Peau Productions makes no other warranties for the Product, and makes no warranties whatsoever for service, software, maintenance or support for non-Peau Productions branded products. Such products, service, software, maintenance or support is provided by Peau Productions “As Is” and any third-party warranties, products, software, services, maintenance or support are provided by the original manufacturer or supplier, not by Peau Productions.
THE EXTENT OF PEAU PRODUCTIONS' LIABILITY UNDER THIS WARRANTY IS LIMITED TO THE REPAIR OR REPLACEMENT PROVIDED ABOVE AND, IN NO EVENT, SHALL ITS LIABILITY EXCEED THE PURCHASE PRICE PAID BY PURCHASER FOR THE PRODUCT.
RETURNS, REPAIRS, REPLACEMENTS, AND REFUNDS
Product purchased directly from Peau Productions or from an Authorized Peau Productions Reseller may be returned within the Warranty period if defective.
If your Peau Productions product has a defect in materials or workmanship, please contact our Service team toll free at +1 (877) 949-1684, direct at +1 (619) 554-8848 or via email. Our knowledgeable team can help you diagnose and fix most problems that may arise. If we can’t help you fix the problem, you may be entitled to repair or replacement, which you can process HERE.
Our warranty covers defects in materials and workmanship during the warranty period. The warranty is limited and will not apply, for example, when the product has been misused or altered.
Products delivered to us without a return authorization code or without original packaging and contents will be returned to you at your expense.
Warranty Return Processing
Peau Productions will test your product. If your product qualifies for warranty repair or replacement, Peau Productions will, at its sole discretion, (i) repair or replace the product or (ii) issue store credit instead of repair or replacement.
If your product does not qualify for warranty repair or replacement, Peau Productions will notify you. You may authorize us to repair the product at your expense, including a $20 inspection fee.